Granada can handle specific customer contact functions for clients or manage the entire customer lifecycle from acquisition to support to retention. As contact center experts, we also assist clients with customer contact services such as technical support and collections.
We take a true “blank canvas” approach in working with clients on the partnership design. A key success factor in our partnerships is how extensively our clients collaborate with our solution architects at the front end.
The most cutting edge customer experience applications are naturally best deployed in small environments. Not every client wants a 100 FTE sandbox to test or adopt new channels and customer contact types. Granada’s passion is helping clients meet their strategic objectives regardless of deal size.