Granada can handle specific CRM functions for clients or handle the entire customer lifecycle from acquisition to support acquisition to retention. Granada is unique in that we take a true “blank canvas” approach in working with clients on the partnership design and implementation.
We offer both Hispanic specialized and English boutique contact center services. Some clients partner with Granada to improve their Hispanic support capabilities, while other clients capitalizes on Granada’s boutique platform for high touch, high quality English solutions.
Granada has the institutional standards and experience required to work with the most established companies in the world. But we are also very passionate about small deals. We like focusing on client needs versus volume. We are driven by performance-driven growth and strategic fit with clients. Fortunately, Granada’s deployment infrastructure is dynamic and flexible enough to support this strategy.