Granada Privacy Policy

Information Collection & Usage
Granada is the sole owner of the information collected on this site. We do not sell, share or rent this information to others outside of the Granada family of companies. Granada collects information from our users at several different points within our site. Granada tracks and catalogs certain information regarding usage of the site including databases used, pages or documents viewed and traffic information. If you are a registered user this information is associated directly with your member account. Use of this information will help us better define the visitor’s needs in future renditions of this website, tools, and offerings from Granada. Granada uses the information voluntarily supplied by our users or obtained through tracking to enhance their experience on the site through personalization. Information is also used for the purpose of filling out orders. In addition we may also use the information to identify potential products and services that may appeal to our users.

Signing Up
In order to benefit from the many services offered through Granada, you must first complete the registration process. During sign-up you are required to give contact information. When you sign up for services on our site, the information collected is used to contact you about your chosen services. See the Information Collection & Usage section for more on what we do with this information.

Granada could periodically send out e-mails informing you of events, service upgrades/specials and product sales. Granada does not offer your e-mail address to lists or other companies.

A cookie is a small piece of code that helps Web Servers identify return visitors to a site associated with that cookie. When you visit a website that uses this feature the site adds a cookie to your browser that includes an identifying number which is then stored on your hard drive. These cookies do not contain viruses and are not large space-encroaching files. This process is done solely for the purpose of making your visits to Granada’s website easier and more enjoyable. These cookies do not store any of the secure information (such as billing information). You do have the ability to delete cookies. However, you should know that cookies may be necessary to provide you with the full Granada web experience. We use cookies to allow registered users to pass quickly and securely through our access-controlled areas. Cookies also enable the users to take advantage of certain features such as “Remember My Password.”

Sharing of Lists
Granada does not share lists except with partnered businesses. Granada is the portal to outside companies that ship products and provide services to you. These companies do not share in the information we gather at Granada.

On-Site Links
Granada may maintain links on this website that refer to other sites. Granada is not responsible for the content or privacy policies of these sites. We encourage our users to be aware when they leave our site and to read the privacy policy of each and every website that collects personally identifiable information. This privacy statement applies solely to the information gleaned from this website by Granada.

Granada provides its registered users with a secure online experience. To do this we use a variety of security measures to maintain the safety and confidentiality of your personal information. All user registration information is contained behind a firewall and only accessible by a limited number of employees who have special access rights to our production systems and accounts. Confidential personal information sent to us is transmitted using Secure Socket Layer technology. This information is then encrypted in our secure database, which in turn is protected by the firewall.

Correcting & Updating Information
Granada allows all personal information to be updated through a direct call to a support representative (1-805-960-5000). If we decide to change our Privacy Policy, we will make sure that such changes are noted and made available to our users so that they are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected we will notify users by way of an e-mail or phone call. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.

Customer Proprietary Network Information Notice
This information regarding Customer Proprietary Network Information, or CPNI, is provided in accordance with federal regulations that require telecommunications carriers to provide notice concerning a carrier’s use of CPNI. CPNI is the information that Granada gathers about its customers 1) that relates to the quantity, technical configuration, type, destination, and amount of use of telecommunications services subscribed to by its customers, and that is made available to Granada by the customer solely by virtue of the carrier-customer relationship; and 2) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier. CPNI does not include subscriber list information.

Customer Privacy
Granada offers various communications-related services, including local and long distance service, and telecommunications equipment. In order to better serve your communication needs, from time to time we would like to share your CPNI across product lines within Granada. Granada would also like to share your CPNI on a limited, as-needed basis with trusted agents and independent contractors that assist Granada in providing you with communication-related services. These parties share a duty to protect your CPNI. Our use of CPNI may enhance our ability to offer products and services tailored to your specific needs. Granada will not sell your CPNI to third parties, or otherwise disclose your CPNI to third parties unless required to do so by operation of law.

Customer Rights
In the normal course of providing services to its users and customers, Granada collects and maintains certain customer proprietary network information (“CPNI”). Granada does not sell, trade, or otherwise share Customer’s CPNI with anyone outside of Granada and those parties authorized to represent Granada to offer Granada’s services or to perform functions on Granada’s behalf related to Granada’s services, except as the law may require or Customer may authorize.

How to Contact Us to Opt-Out
Customer may elect to prohibit Granada’s use of Customer’s CPNI to market services by providing Granada with Customer’s “opt-out” notice within thirty (30) calendar days of Customer’s Service commencement. If you wish to opt out or change your previous CPNI opt-out selection, please state your preference in writing to Granada at the following address:
Granada Corporation, 812 Anacapa Street, Suite B, Santa Barbara, CA 93101

Customer must include the following information in an opt-out request: Name, phone number, billing address and a clear statement that Customer would like to opt out of Granada marketing campaigns for services other than the type Customer already purchases from Granada. If Customer fails to opt out in writing within such timeframe, Customer will be deemed to have given Granada consent to use Customer’s CPNI to market services other than services of the same type that Customer already purchases from Granada. Restricting Granada’s use of Customer CPNI will not affect Granada’s provision of any service, nor will it necessarily eliminate all types of Granada marketing.

Updated 10/25/2016