At heart, Granada is the destination that companies come to not only for our efficiency, track record, and performance in customer support services… but because we bridge the gap between corporation and individual. We give you a voice, a face, and a trusted place where your valued customers can always reach you. We pride ourselves on handcrafting a customer service experience that is defined by its human touch, which in turn produces undeniable results. A premium quality service with the direct, personal attention of a boutique one stop shop… that’s what sets us apart, that’s what drives us, and that’s what makes us Granada.
Granada’s founder Kit Cooper was one of the pioneers in the customer support industry. In 1999, he co-founded Hispanic Teleservices Corporation (HTC), the first customer service outsourcer to focus on the U.S. Hispanic market through near shore operations based in Latin America.
In an effort to blend exceptional service with a labor edge, Kit discovered a “work from home” (WFH) delivery model that offered scalable access to customer experience-oriented personnel, twice the tenure versus facility-based operations centers, and an ability to use regional labor market strategies to boost sales and customer experience efforts.
At Granada we know the value of reliability and that there is no replacement for a homegrown system of customer service solutions, carefully considered recruitment filters and a labor market edge. When combined these pieces become the building blocks of a home where you’ll find your individual needs met and your expectations exceeded.