BOUTIQUE EXPERIENCE IN A BIG BOX WORLD
Granada provides customer support services to companies that demand the highest institutional standards but also require a flexible, high touch delivery model. We’re unique in the following ways:
1. Work-from-home (WFH) specialization. As a leading pure play WFH provider, we are a natural fit for companies wanting to adopt the WFH model;
2. Partner on small deals. While we can scale beyond 200 FTEs for clients, our infrastructure is flexible enough to support 15 FTE partnerships as well;
3. Hispanic Customer Experience™ leadership. Granada’s management team helped start the Press 2 for Spanish market 15 years ago and can deploy in-culture strategies to improve acquisition and retention rates.
Join Our Company
Our success is 100% based on the quality of our people. Corporate strategy and competitive advantages are important; however we can only achieve results when we have the best people possible working for our clients. Click here to visit our Recruitment Portal.
In service industries like advertising and hospitality, clients are migrating to boutique providers to get institutional grade solutions through a more client-focused model. The best of both worlds as they say. Granada is accelerating this trend in the customer support industry to serve clients better. Learn more
The Granada team has managed customer support operations for some of the world’s most respected companies. We’re a tight-knit group that has worked together for many years. We love what we do and the people that we work with. Click here.