BOUTIQUE EXPERIENCE IN A BIG BOX WORLD
Granada provides customer support services to companies that demand the highest institutional standards but also require a flexible, high touch delivery model. We’re unique in the following ways:
1. Work-from-home (WFH) specialization. As a leading pure play WFH provider, we are a natural fit for companies wanting to adopt the WFH model;
2. Partner on small deals. While we can scale beyond 200 FTEs for clients, our infrastructure is flexible enough to support 15 FTE partnerships as well;
3. Hispanic Customer Experience™ leadership. Granada’s management team helped start the Press 2 for Spanish market 15 years ago and can deploy in-culture strategies to improve acquisition and retention rates.
Join Our Company
Our success is 100% based on the quality of our people. Corporate strategy and competitive advantages are important; however we can only achieve results when we have the best people possible working for our clients. Click here to visit our Recruitment Portal.
Granada brings a little edge to the customer support market. Our success comes from our shedding the standard way of doing things and working with our clients as a true extension of their businesses. Like the advertising and hotel industries, the boutique model in our industry provides change management and client results orientation advantages. Learn more
Granada Corp’s management team has experience managing the customer support operations for some of the world’s most respected companies. Our team has been working together for over 15 years and has a reputation for doing what’s right for our clients. To meet our team, click here.